If you cannot log into your account and want to reset your password or memo-word, follow
these steps:
- register a new account, you don't need to pay for activation.
- create a ticket from the new account with the following contents:
Subject: General Question
Ticket Content:
Password reset request
Username: {username of your old account, access to which was lost}
Memo: {memo-word, 1 and 5 characters}
BTC address: {btc-wallet to top-up this account, or last TX ID}
Contact data: {email or jabber, if specified in the account}
Last login: {date of the last successful login}
Reason: {reason for losing access to account}
Submit a ticket and wait for a response within 5 business days.
The support will either send you the account new password, or request additional
information about the lost account.
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